Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
When you use telstar services, we may collect the following types of information:
Personal Information
- Name and contact details (email address, phone number)
- Account credentials and authentication information
- Payment information for subscription processing
- Demographic information relevant to our services
Usage Information
- Information about your telstra recharge activities and preferences
- Cashback transaction history and redemption patterns
- Website usage data and interaction patterns
- Device information and technical specifications
Technical Information
- IP address and location data
- Browser type and version information
- Operating system and device identifiers
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
To provide and maintain our cashback platform services, including telstra prepaid recharge offers and partner deals.
Account Management
To create and manage your account, process subscriptions, and handle customer support requests.
Service Improvement
To analyze usage patterns and improve our platform, including telstra recharge online experiences.
Communications
To send important updates, promotional offers, and service-related notifications.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Partners
With trusted telecom operators and cashback partners to process your transactions and provide agreed services.
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmission is protected using industry-standard SSL encryption.
Secure Storage
Your information is stored on secure servers with restricted access controls.
Access Control
Limited access to personal data on a need-to-know basis for authorized personnel only.
Your Rights and Choices
Under Australian privacy laws, you have the following rights regarding your personal information:
Access and Correction
You can request access to your personal information and ask us to correct any inaccuracies.
Data Portability
You can request a copy of your personal information in a structured, machine-readable format.
Deletion
You can request deletion of your personal information, subject to legal and contractual obligations.
Marketing Communications
You can opt out of marketing communications at any time through your account settings or unsubscribe links.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These help us:
- Remember your preferences and login information
- Analyze website traffic and usage patterns
- Provide personalized content and offers
- Improve our services and user experience
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:
Account Information
Retained while your account is active and for 7 years after closure for legal compliance.
Transaction Data
Cashback and transaction records kept for 7 years for tax and audit purposes.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
privacy@telstarservices.com
Address
Level 15, 123 Collins Street
Melbourne VIC 3000, Australia